Belvera focuses on clean, effective, and modern British beauty solutions. Our formulas are gentle, thoughtfully curated, and designed to elevate daily routines without harsh additives or unnecessary steps.

Yes. Most Belvera products are beginner-friendly and suitable for sensitive skin. We avoid heavy fragrances, harsh acids, and unnecessary irritants.

No. All Belvera beauty, skincare, and wellness products are safe for everyday at-home use with no prescription required.

Each product includes a clear description and usage guide. If you need personalised recommendations, our support team can help you select the best items for your concerns.

Yes. Belvera products are designed to complement each other and work harmoniously within simple routines.

Many Belvera products are vegan, cruelty-free, and formulated without common irritants. Check the ingredient list or contact us for confirmation.

Belvera partners with reputable UK and EU suppliers to ensure quality, safety, and consistency across all categories.

We avoid unnecessary fillers, harsh chemicals, and low-quality additives. Many of our formulas are fragrance-free, dye-free, and formulated with clean-beauty standards in mind.

Absolutely. Our formulas are safe for daily and long-term use and are designed to support healthy, consistent beauty routines.

Product availability is shown directly on each product page. If an item is out of stock, you may subscribe to restock alerts.

Orders are processed in 2–3 business days, and standard delivery within the UK typically arrives in about 5 business days (processing + delivery). Remote areas may take 6–10 business days.

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link. Tracking usually becomes active within 24–48 hours after dispatch.

Not at this time. Belvera ships exclusively within the United Kingdom (England, Scotland, Wales, Northern Ireland).

Address changes may be possible only before the order is processed. Once a parcel is prepared or shipped, we cannot modify the address. If you entered the wrong address, contact us immediately.

Tracking updates may take 24–48 hours depending on carrier processing times.

Carriers may attempt redelivery or leave a notice for pickup at a nearby postal location. If the package is returned to us, we will contact you to arrange reshipment or refund options.

Please check with neighbours, building reception, or concierge. Confirm your address and check delivery notes from the courier. If still missing, email us at info@belvera.co.uk so we can open an investigation with the courier.

Most UK couriers do not support P.O. Box deliveries, so we may be unable to ship to them. Please provide a full residential or business address when ordering.

Orders placed separately cannot be merged once they enter processing.

Contact us immediately at info@belvera.co.uk with clear photos of the damaged or missing items. If the issue is due to seller error (damaged, defective, incorrect, expired), Belvera will cover the return or replacement cost.

You can review all of our store policies here:

Return & Refund Policy, Privacy Policy, Shipping Policy, and Terms of Service.

These cover everything from return eligibility and timelines to how we protect your information and handle shipping claims.

Belvera offers a 30-day return window from the day you receive your order. For Beauty & Personal Care items, returns are only accepted if the product arrives damaged, defective, incorrect, or in a condition caused by seller error. Items must be unopened, unused, with all original packaging and safety seals intact. For hygiene reasons, opened or used beauty products cannot be returned.

To request a refund, please email us at info@belvera.co.uk with your order number, photos (if the item is damaged or incorrect) and a short description of the issue. Once your return is approved and the item is received and inspected, any eligible refund will be issued to your original payment method within 10 business days.

We only offer exchanges for unopened items that arrived damaged, defective, incorrect, or expired. In most cases, the quickest solution is to return the original item (if eligible) and place a new order once your return has been approved.

No. Sale items and gift cards are non-refundable, except in cases where the item arrives damaged or defective.

Your personal information is protected through encrypted Shopify systems and secure payment processing. You can learn more by visiting our Privacy Policy page.

Yes. All Belvera products are authentic, sourced from trusted suppliers or directly from brands, and are selected to meet our quality standards. We do not sell grey-market or counterfeit items. Always follow the usage instructions on the packaging and contact us if you have any concerns.

Payments are processed through encrypted, secure gateways to protect your financial data.

Any applicable UK taxes are calculated and shown at checkout. We do not add separate hidden import fees on top of what you see at payment. If our shipping options change in the future, any additional charges will be clearly shown before you confirm your order.

Using the website indicates acceptance of the Terms of Service. If you disagree, you should discontinue use of the site.